Shipping rates are automatically calculated using the pricing system of the purchasing platform (Tiktok and Shopee). Specifically in the Bali area, we have an instant Gojek delivery system with a cost of 50 thousand Rupiah. Shipping costs will be added to your total purchase after payment.
It takes 2-5 business days in Indonesia; longer for distant cities. (Instant delivery service is available in Bali with GOJEK).
We use the following courier services: Domestic Shipping: J&T Express (www.jet.co.id) and JNE Express (www.jne.co.id) GOJEK: ONLY IN BALI - Instant delivery during business hours (Monday-Friday, 10 a.m.-5 p.m.) Your order will be shipped within 1-3 business days. Please note that we operate from Monday to Friday. Payment confirmations received on weekends and holidays will be processed on the next business day. We are unable to provide 1-day delivery on holidays and weekends due to packaging requirements, especially with Gojek deliveries. For urgent deliveries, please visit our store directly. Orders require full payment confirmation for delivery.
Once your order has been confirmed for shipment, we cannot cancel or change it. Please make any changes before that. Click here for help. Maebali is not responsible for packages that have been declared shipped by the delivery service. However, we will help resolve any issues with them. If the shipment is returned to us, you will be asked to pay additional shipping costs for resending your order.
Thank you for shopping at Maebali! If for any reason you are not satisfied with your purchase, we will accept returns within 30 days of purchase. Click here to contact our customer service. Please confirm the issue you are experiencing. Our customer service will guide you through the return instructions. Once confirmed by our customer service, please send the package to: MAEBALI OFFICE Taman griya, Jl. Danau Bratan Raya No.:25, Jimbaran, South Kuta, Badung Regency, Bali 80361 Indonesia
By accessing or using this Site in any way, you agree to be bound by these Terms and Conditions. Maebali may, from time to time, modify this Site (including these Terms and Conditions). Please read carefully before proceeding to access this website. You must accept these Terms and Conditions to further access this website. This website is owned and operated by Maebali.
By completing an online order, you are submitting an offer to purchase the product at the price listed on our website or marketplace. Payment must be made when submitting your online order. Full payment is required before shipment; payment is only considered valid after the funds are received in MAEBALI's bank account without any deductions. You can pay for your order only via bank transfer (Indonesian accounts only). All online orders submitted through this website are subject to confirmation and acceptance by MAEBALI. MAEBALI prices are subject to change without prior notice to you in the event of price changes or errors on this website. If MAEBALI requests payment for a higher price, you may cancel your order.
Prices are quoted in IDR (Indonesian Rupiah). Prices and availability of products sold on this site are subject to change at any time without prior notice.
Once an order has been processed, we cannot make changes or cancel your order. If there is a stock shortage, we will contact you via WhatsApp Messenger or email to propose an approved alternative.
Products are guaranteed to be authentic and genuine. The invoice serves as a certificate of authenticity. The courier is responsible for delivering the goods in the same quantity and condition as when they were picked up. Upon receipt, you are responsible for checking your package and the integrity of the MAEBALI seal; if there are any discrepancies such as damage or loss, this must be reported and claimed directly to the courier. Any event, regardless of form, beyond MAEBALI's control (force majeure, strikes, administrative decisions, shipping issues, etc.) that may affect the execution of the delivery cannot be used as a reason to cancel the order or entitle you to claim compensation and interest.
All sales are subject to our Return Policy.
We strive to provide products of the highest standard and quality. If you receive a product with a manufacturing defect, please contact us immediately after receiving your order. This will allow us to guide you through the return process and help resolve the issue. Please provide our team with images of the damage, defect, or irregularity for initial assessment. If the product is confirmed to have a manufacturing defect, we will replace the product or refund the product price to your original payment method upon your request. If the product is found to have no defects or is deemed to be past its warranty period, we will return the product to you. It is not considered a defect if, in our reasonable opinion, the product becomes unusable after being sold to you due to normal wear and tear, improper use, or failure to follow care instructions. Please see our Full Return Policy for more information.
On rare occasions, www.maebali.com may require downtime, either scheduled or unscheduled. MAEBALI will endeavor to ensure that downtime is kept to a minimum. MAEBALI will not be liable for any consequences during downtime.
You agree to use this website in accordance with these terms and conditions and will not use this website for any unlawful purpose. You will not violate or attempt to violate the security of this website. You will not hack this website, MAEBALI's computer systems, or the computer systems of other users of this website. Hacking means unauthorized access, intentional damage, and/or interference. By accessing this website, you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. MAEBALI reserves the right to change this Agreement at any time. Any changes will be posted on this website.
The Terms and Conditions of Sale and Use of this Website, together with other policies on this website, constitute the entire agreement between us (MAEBALI) and the user (you).
